PostNL – Model for Optimal Connection Between Customer and Sorting Center

09-10-2019 - Apart from mail delivery, PostNL’s most important service is to transport parcels ordered at webshops (PostNL’s customers) to consumers. This service is provided at an enormous speed and accuracy (99% within 24 hours) and at incredibly high volumes (parcels per day). As a consequence, highly efficient business processes are required to maintain this service in